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Contact Us Return Policy Privacy Policy Payment Options/Layaway
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Return Policy
We want you happy and satisfied with your purchase. Please feel free to contact us with any questions about what you are interested in purchasing. We do our best to help our customers avoid returns due to fit issues concerning both horse and rider however due to obvious limitations we cannot guarantee fit.
All items must be re-sellable as new and returned within 21 days of purchase. Re-sellable means no hair dirt, dust, wear marks, scuffs, scratches, dents, etc and tags and all original packaging must be intact when the item is returned. You will be provided return instructions and an RA # required by the manufacturer.
As of June 2011, The manufacturer has started to enforce their restocking fees on returns of any kind for any reason (unless the item is defective or incorrect). If the saddle does not fit you or your horse, or you just don't like it, the restocking fee will still apply. The restocking fee is 20% of the purchase price. Shipping also not refunded. (Shipping runs anywhere from $30 - $55)
We intensely dislike having to charge this, but returns are costly and very time consuming for the manufacturer, and restocking fees charged by manufacturers are not uncommon. We do not keep Abetta saddles in stock as it helps us keep our overhead low which in turn allows us to charge a very competitive, low price on our saddles - thanks for understanding.
Items must be returned within 21 days of receipt to the manufacturer. Please CONTACT US FIRST via eMail before making a return. Any returns made without our authorization will be refused. We need to issue a Return Authorization Number (RA#) on returns along with a form (required by the manufacturer) for you to fill out and return with the saddle.
Exchanges will be made through the manufacturer. Extra shipping charges will apply. We pay the shipping costs on the first (original saddle purchase), but shipping charges will be paid by the customer. Exchanges are also subject to a restocking fee.
It is important to get your return on the way asap after contacting us.
Again, please don't hesitate to contact us with any question you might have.
Notice: Due to my hearing impairment- inquiries are addressed via eMail only. You have my word I am who I say I am and I WILL get back to you with a prompt reply. It has become increasingly difficult for me to hear when people call. In order to keep the same level of great and ACCURATE service, eMails will be answered with a quick reply. Thanks in advance for understanding.
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